Terms of Service

Agreement to Terms

By accessing or using ClosedChats AI services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Services Description

ClosedChats AI provides AI automation services including:

• Custom workflow automation development
• AI-powered business process optimization
• Integration services and API development
• Consultation and strategy services
• Ongoing maintenance and support

Service Guarantees

Performance Commitments

• 72-Hour Deployment: First automation live within 72 hours of project approval
• 99.9% Uptime: Service availability guarantee with monitoring and alerts
• $50K+ Annual Savings: Average client ROI based on documented case studies
• Professional Support: Dedicated project management and technical support

Service Level Agreements

• Response time: 4 hours for critical issues, 24 hours for standard support
• Project timeline adherence with milestone-based delivery
• Quality assurance testing before deployment
• Documentation and training provision

Client Responsibilities

• Provide accurate requirements and business process information
• Grant necessary system access and permissions
• Participate in testing and feedback cycles
• Maintain data security on client-controlled systems
• Timely payment according to agreed terms
• Comply with applicable laws and regulations

Payment Terms

Pricing Structure

• Project-based pricing with milestone payments
• Monthly retainer options for ongoing services
• Custom enterprise agreements available
• All prices exclude applicable taxes

Payment Schedule

• 50% deposit required to begin development
• Milestone payments as defined in project agreement
• Final payment due upon project completion and acceptance
• Late fees apply to overdue payments (1.5% per month)

Intellectual Property

Client Ownership

Upon full payment, clients retain ownership of:

• Custom automation workflows developed specifically for client
• Business process configurations and rules
• Client-specific integrations and customizations
• Data and content provided by client

ClosedChats AI Ownership

ClosedChats AI retains ownership of:

• Core platform technology and frameworks
• Reusable automation templates and components
• General methodologies and best practices
• Proprietary tools and development environments

Limitation of Liability

ClosedChats AI's liability is limited to the total amount paid for services. We are not liable for:

• Indirect, incidental, or consequential damages
• Business interruption or lost profits
• Data loss due to client system failures
• Third-party service disruptions beyond our control

Termination

Termination by Client

• 30-day written notice for ongoing services
• Payment due for completed work and expenses
• Data export assistance provided upon request

Termination by ClosedChats AI

• Material breach of agreement after 15-day cure period
• Non-payment after 30-day notice
• Immediate termination for illegal or harmful use

Dispute Resolution

Disputes will be resolved through:

1. Good faith negotiation between parties
2. Mediation with mutually agreed mediator
3. Binding arbitration if mediation fails
4. Governing law: [Jurisdiction to be specified]

Contact Information

For questions about these Terms of Service:

Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated with 30 days notice. Continued use of services constitutes acceptance of updated terms.