Cookie Policy

Last updated: October 9, 2025

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving site functionality.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly:

  • Session Management: Keep you logged in during your visit
  • Security: Protect against cross-site request forgery
  • Load Balancing: Distribute traffic across our servers
  • Form Data: Remember information you've entered in forms

Performance Cookies

These cookies help us understand how visitors interact with our website:

  • Analytics: Google Analytics (anonymized data)
  • Page Load Times: Monitor site performance
  • Error Tracking: Identify and fix technical issues
  • User Journey: Understand navigation patterns

Functionality Cookies

These cookies enhance your experience on our website:

  • Preferences: Remember your language and region settings
  • UI State: Remember your dashboard preferences
  • Chat Widget: Maintain conversation context
  • Theme Settings: Remember your display preferences

Marketing Cookies

These cookies help us show you relevant content and measure campaign effectiveness:

  • Conversion Tracking: Measure contact form effectiveness
  • Content Personalization: Show relevant case studies
  • Retargeting: Show relevant ads on other websites (with consent)
  • A/B Testing: Test different versions of our website

Third-Party Cookies

We use trusted third-party services that may set their own cookies:

Google Analytics

Website analytics and performance monitoring

Retention: 26 months

Cal.com

Meeting scheduling and calendar integration

Retention: Session-based

Authentication Service

User authentication and session management

Retention: 7 days

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

  • Block All Cookies: Prevent all cookies from being set
  • Block Third-Party Cookies: Allow only first-party cookies
  • Delete Cookies: Remove existing cookies from your device
  • Incognito Mode: Browse without saving cookies

Opt-Out Links

Impact of Disabling Cookies

If you disable cookies, some features may not work properly:

  • Login functionality may be affected
  • Contact forms may not submit correctly
  • Website preferences will not be saved
  • Analytics and performance monitoring will be limited

Data Retention

Different types of cookies are retained for different periods:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: 30 days to 2 years depending on purpose
  • Analytics Cookies: 26 months maximum
  • Security Cookies: 24 hours to 7 days

Your Rights

Under applicable privacy laws, you have the right to:

  • Know what cookies we use and why
  • Control which cookies are set on your device
  • Access and delete your cookie data
  • Withdraw consent for non-essential cookies
  • Receive this information in an accessible format

Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify users of material changes through:

  • Website banner notifications
  • Email notifications to registered users
  • Updates to the "Last updated" date above

Contact Us

For questions about our use of cookies:

Email: privacy@closedchats.com

Subject Line: Cookie Policy Inquiry

Response Time: Within 72 hours

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