Cookie Policy
Last updated: October 9, 2025
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving site functionality.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly:
- Session Management: Keep you logged in during your visit
- Security: Protect against cross-site request forgery
- Load Balancing: Distribute traffic across our servers
- Form Data: Remember information you've entered in forms
Performance Cookies
These cookies help us understand how visitors interact with our website:
- Analytics: Google Analytics (anonymized data)
- Page Load Times: Monitor site performance
- Error Tracking: Identify and fix technical issues
- User Journey: Understand navigation patterns
Functionality Cookies
These cookies enhance your experience on our website:
- Preferences: Remember your language and region settings
- UI State: Remember your dashboard preferences
- Chat Widget: Maintain conversation context
- Theme Settings: Remember your display preferences
Marketing Cookies
These cookies help us show you relevant content and measure campaign effectiveness:
- Conversion Tracking: Measure contact form effectiveness
- Content Personalization: Show relevant case studies
- Retargeting: Show relevant ads on other websites (with consent)
- A/B Testing: Test different versions of our website
Third-Party Cookies
We use trusted third-party services that may set their own cookies:
Google Analytics
Website analytics and performance monitoring
Retention: 26 months
Cal.com
Meeting scheduling and calendar integration
Retention: Session-based
Authentication Service
User authentication and session management
Retention: 7 days
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings:
- Block All Cookies: Prevent all cookies from being set
- Block Third-Party Cookies: Allow only first-party cookies
- Delete Cookies: Remove existing cookies from your device
- Incognito Mode: Browse without saving cookies
Opt-Out Links
Impact of Disabling Cookies
If you disable cookies, some features may not work properly:
- Login functionality may be affected
- Contact forms may not submit correctly
- Website preferences will not be saved
- Analytics and performance monitoring will be limited
Data Retention
Different types of cookies are retained for different periods:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: 30 days to 2 years depending on purpose
- Analytics Cookies: 26 months maximum
- Security Cookies: 24 hours to 7 days
Your Rights
Under applicable privacy laws, you have the right to:
- Know what cookies we use and why
- Control which cookies are set on your device
- Access and delete your cookie data
- Withdraw consent for non-essential cookies
- Receive this information in an accessible format
Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify users of material changes through:
- Website banner notifications
- Email notifications to registered users
- Updates to the "Last updated" date above
Contact Us
For questions about our use of cookies:
Email: privacy@closedchats.com
Subject Line: Cookie Policy Inquiry
Response Time: Within 72 hours