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What does ClosedChats AI build?

Six categories of production AI automation we ship for SMBs. Each one starts with a 72-hour quick win and grows into a managed system we operate alongside your team.

72h
First automation live
10×+
Target ROI per project
15-min
Critical-issue SLA

Workflow automation

What if every multi-step process ran itself?

End-to-end automation across email, CRM, databases, and APIs. We connect the systems your team already uses and remove the human handoffs that slow things down.

What we build:

  • Email triage + intelligent routing
  • Document approval workflows
  • Multi-system data sync
  • Conditional logic + decision trees
  • Cross-tool task orchestration
  • Real-time monitoring + alerts

Typical outcomes:

  • Typical 60–80% time savings on automated steps
  • Near-elimination of manual data entry
  • Audit trail for every run

AI agents & chatbots

How do we get a customer-facing AI that actually helps?

Conversational AI that understands context, remembers prior conversations, and resolves the boring 80% of inbound questions. Hands off cleanly to humans when it should.

What we build:

  • Lead qualification (24/7)
  • Tier-1 support + FAQ
  • Multi-channel: web chat, WhatsApp, SMS, Instagram DM, email
  • Context retention across sessions
  • Smart escalation rules
  • Sales agent variants for outbound

Typical outcomes:

  • Deflection of 60–85% of routine support volume
  • Sub-minute first response across channels
  • Higher conversion rates from handoff context

Voice AI

Can AI handle phone calls without sounding like a robot?

Inbound and outbound voice agents that sound human. Used for appointment booking, support tickets, sales discovery, and lead qualification, in English, Hindi, or regional languages.

What we build:

  • Inbound: support, FAQ, booking
  • Outbound: lead qualification, follow-ups
  • Multi-language (English, Hindi, regional)
  • CRM integration + call summarization
  • Sentiment + intent detection
  • Live handoff to humans

Typical outcomes:

  • 24/7 phone coverage without staffing nights
  • Consistent intake quality vs. exhausted human agents
  • Searchable transcripts for every call

Document & data processing

How can we stop keying invoices, KYC docs, and contracts by hand?

AI extracts structured data from PDFs, scans, and emails, then validates, classifies, and routes them. Human-in-the-loop for low-confidence cases; straight-through for the clean ones.

What we build:

  • Invoice + PO line-item extraction
  • Contract clause parsing
  • KYC / onboarding documents
  • Compliance document review
  • Data normalization + dedup
  • Confidence-threshold routing

Typical outcomes:

  • 80–95% straight-through processing
  • Significant error-rate reduction
  • Hours back per accountant per week

Custom integrations & APIs

What if a tool doesn't have a pre-built integration?

If it has an API, a webhook, or a database connection, we can wire it in. We build custom connectors for proprietary systems and orchestrate them with the rest of your stack.

What we build:

  • 2,500+ pre-built integrations
  • Custom connector development
  • API gateway + rate limiting
  • Database consolidation
  • Webhook event handling
  • Backup + DR automation

Typical outcomes:

  • No more "we can't automate this because the tool doesn't support it"
  • Replace fragile copy-paste between systems
  • Ownership of the integration layer (no SaaS lock-in)

Managed operations

Who keeps it running after launch?

We do. Every project ships with monitoring, alerts, fallback logic, and a 15-minute critical-issue SLA. When models change or APIs break, we patch, usually before you notice.

What we build:

  • 24/7 monitoring + alerting
  • Multi-model routing (failover)
  • Self-healing fallbacks
  • Monthly optimization reviews
  • On-call critical response
  • Capacity + cost dashboards

Typical outcomes:

  • 99.9% target uptime SLA
  • 15-min response on critical issues
  • Predictable monthly support cost

How does an engagement actually run?

Same shape regardless of which solution category, discovery first, working code in 72 hours, then full build, then operate.

01

Discovery

15-min call. Map workflows, rank by ROI.

02

First build

72-hour production automation.

03

Comprehensive build

2–4 weeks of full deployment.

04

Run + optimize

Ongoing managed ops + monthly reviews.

Ready to map your highest-ROI automations?

Tell us about your workflow. We’ll come back with what we’d build, in what order, and what it costs.

Tell us what to automate

A few quick questions, you’ll talk to a founder, not a sales rep.

Step 1 of 3, Who are you?

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