Help Center & FAQ
Everything you need to know about AI automation, implementation, and working with ClosedChats. Can't find what you're looking for? We're here to help.
Getting Started
How quickly can you deploy automation for my business?
Our first automation goes live within 72 hours of our discovery call. For comprehensive solutions, full deployment typically takes 2-4 weeks depending on complexity. We prioritize quick wins first so you start seeing ROI immediately while we build out the complete solution.
Do I need technical expertise to work with ClosedChats?
Absolutely not. That's the whole point. We handle all the technical heavy lifting - you just explain your current process, and we automate it. Our team manages setup, deployment, monitoring, and maintenance. You get a working solution without needing to understand the underlying technology.
What if I don't know which processes to automate?
That's what our free automation audit is for. We analyze your business operations, identify repetitive tasks, calculate potential savings, and recommend the highest-impact automation opportunities. Most clients are surprised to discover how much can be automated.
How much does AI automation cost?
Investment starts at $5,000 for simple workflow automation. Comprehensive solutions range from $15,000-$50,000. Custom enterprise implementations start at $100,000. However, most clients see positive ROI within 90 days. Our average client saves 15x their investment annually.
Implementation & Technical
Will automation disrupt my current operations?
No. We implement automation alongside your existing processes first, test thoroughly, then switch over only when everything works perfectly. We typically do cutovers during off-peak hours. Your team continues working normally throughout the entire implementation.
What if my team uses tools you don't integrate with?
We build custom integrations for any tool with an API, webhook, or database connection. With 2500+ pre-built integrations and custom development capabilities, we've never encountered a tool we couldn't connect. If it has an API, we can automate it.
How secure is my data with your automation?
Extremely secure. We use enterprise-grade encryption, implement least-privilege access controls, and comply with SOC 2, GDPR, and HIPAA standards. Your data never leaves your approved systems. All automation runs in isolated, monitored environments with complete audit trails.
What happens if the automation breaks?
Our 99.9% uptime SLA means downtime is rare. When issues occur, our monitoring systems detect them instantly and often self-heal automatically. For anything requiring human intervention, our support team responds within 15 minutes. We also maintain fallback procedures so your business never stops.
ROI & Results
How do you measure ROI from automation?
We track three key metrics: 1) Time saved (hours automated × hourly cost), 2) Error reduction (mistakes prevented × cost per error), 3) Revenue impact (deals closed faster, capacity increase). Our dashboard shows real-time ROI so you always know exactly what you're getting.
What's the typical ROI timeline?
Most clients achieve positive ROI within 90 days. Simple workflow automation pays for itself in 30-60 days. Comprehensive solutions typically reach full ROI in 6-12 months. After that, it's pure profit - our average client saves 15x their investment annually.
Can you guarantee cost savings?
We're confident enough to offer a savings guarantee on most projects. If we project $100K in annual savings and don't deliver at least $75K within 12 months, we'll refund the difference or continue optimizing at no additional cost until we hit the target.
What industries see the best results?
Every industry with repetitive tasks benefits, but we see exceptional results in: E-commerce (80-90% time savings), Financial services (95% error reduction), Healthcare (70% administrative cost reduction), Professional services (3-5x capacity increase), Manufacturing (85% faster compliance).
Support & Maintenance
What kind of ongoing support do you provide?
All clients get: 24/7 monitoring with instant alerts, 15-minute response time for critical issues, monthly optimization reviews, unlimited technical support, regular updates and improvements, and a dedicated success manager. Support is included in all packages.
Can I modify the automation myself?
You can request changes anytime through your dashboard or success manager. For clients who want direct access, we provide training and documentation. However, 95% of clients prefer letting us handle modifications - it's faster and ensures nothing breaks.
What if my business processes change?
That's expected and included. We adapt your automation as your business evolves. Monthly reviews ensure automation stays aligned with your operations. Process changes are typically implemented within 48-72 hours. Major restructuring is handled as mini-projects.
Do you offer training for my team?
Yes. We provide comprehensive training covering: How to use the automation, How to request changes, How to interpret dashboards and reports, Best practices for maximizing value. Training is customized to each role and delivered live or via video - whatever works best for your team.
AI & Technology
What's the difference between AI automation and regular automation?
Regular automation follows rigid rules (if this, then that). AI automation understands context, learns from patterns, and makes intelligent decisions. For example, regular automation routes all refund requests to support. AI automation reads the request, checks purchase history, determines urgency, and either auto-approves or routes to the right person with a summary.
Will AI make mistakes?
AI reduces errors by 95-99% compared to manual processes. We implement multiple safety layers: confidence thresholds (low-confidence decisions get human review), validation rules, human-in-the-loop for critical decisions, and continuous monitoring. The AI gets smarter over time while humans handle edge cases.
Can AI handle customer conversations?
Yes, extremely well. Our AI chatbots successfully resolve 85% of customer queries without human intervention. They understand context, access your knowledge base, check order status, process simple requests, and escalate complex issues to humans with full conversation context. Customers often don't realize they're talking to AI.
What AI models do you use?
We use the best tool for each job: Claude (complex reasoning, writing), GPT-4 (general tasks), Cohere (enterprise), custom fine-tuned models (specialized tasks). Unlike others locked into one provider, we choose based on accuracy, cost, and speed. Many clients use hybrid approaches for optimal results.