Privacy Policy

Introduction

ClosedChats AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI automation services.

Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Company information and business details
• Project requirements and automation goals
• Communication preferences

Technical Information

• IP address and browser information
• Website usage analytics and interaction data
• Session information and preferences
• API usage and performance metrics

How We Use Your Information

• Provide and improve our AI automation services
• Communicate with you about projects and services
• Customize and optimize user experience
• Analyze usage patterns and service performance
• Send relevant updates and marketing communications (with consent)
• Ensure security and prevent fraud

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure hosting with 99.9% uptime guarantee
• Regular security audits and monitoring
• Access controls and authentication protocols
• GDPR and CCPA compliance measures

Third-Party Services

We may use trusted third-party services to enhance our offerings:

• Analytics providers (Google Analytics, privacy-focused alternatives)
• Communication tools (Cal.com for scheduling)
• Payment processors with PCI DSS compliance
• Cloud infrastructure providers with SOC 2 certification

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Delete your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability and transfer rights
• Lodge complaints with supervisory authorities

Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings. Essential cookies are required for core functionality.

Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Project data is typically retained for the duration of our engagement plus applicable warranty periods.

Contact Us

For privacy-related questions or requests, contact us at:

Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated through email or prominent website notices. Continued use of our services constitutes acceptance of updated terms.