WhatsApp AI agent

What does a WhatsApp AI agent from ClosedChats AI do?

ClosedChats AI builds AI agents that run on your own WhatsApp Business number. The agent answers customers 24/7 from your business knowledge, in their language, qualifies and captures leads, books appointments, tracks orders, and hands the conversation to a human the moment it matters. You can see one working right now on our live demo.

What do we build?

  • An AI agent on your existing WhatsApp Business number (official Meta Cloud API)
  • Answers grounded in your own catalogue, FAQs, policies, and prices
  • Lead qualification and capture straight into your CRM
  • Appointment booking and order-status lookups
  • Clean human handover with the full conversation context
  • The same agent on web chat, Instagram DM, and email when you need it

How does an engagement run?

  1. 01

    Free 15-minute discovery call

    We map the workflow with you, rank what to automate by return, and tell you plainly if the payback math does not work.

  2. 02

    First agent live in 72 hours

    Your agent answers real customers on your number within 72 hours, trained on your top questions, with logs from the first message.

  3. 03

    Full rollout in 2–4 weeks

    CRM sync, booking, order lookups, escalation rules, and the long tail of questions, integrated end to end.

  4. 04

    We run it with you

    Monitoring, alerts, fallbacks, and a monthly review. When a model or an API changes, we patch it, usually before you notice.

What changes for your business?

  • Customers get an answer at 2am, not the next morning
  • Your team stops typing the same ten replies all day
  • Every lead is captured and qualified, even on a busy Saturday
  • Fewer back-and-forth messages per conversation, which matters now that WhatsApp meters service replies

Frequently asked questions

Do I need a new WhatsApp number for an AI agent?

No. We connect the agent to your existing WhatsApp Business number through the official Meta Cloud API, so customers keep messaging the number they already know.

Can the WhatsApp AI agent reply in Hindi and regional languages?

Yes. The agent replies in the language the customer writes in, including Hindi, English, and mixed Hinglish, and we tune it on real conversations from your business.

What happens when the AI cannot answer a question?

It hands the conversation to a person on your team with the full context, so the customer never has to repeat themselves. You decide the escalation rules, such as complaints, refunds, or high-value orders.

How is this different from Meta's own WhatsApp Business AI?

Meta's built-in agent is a good fit for simple FAQ coverage. A custom agent connects to your CRM, booking system, and order data, follows your escalation rules, and is operated and improved by us every month.

Can I see a WhatsApp AI agent working before I commit?

Yes. Our live demo at demo.closedchats.com is a working WhatsApp AI agent and CRM, not a video. We walk you through it on a short call.

Further reading

Want this running in your business?

Tell us the workflow. On a free 15-minute call we will say what we would build, in what order, and whether the payback math works.